Lisa Mackey Design will accept items for exchange or credit within 14 days of purchase. Items must be returned in new condition with tag still sealed and not broken. Exchanges and returns will be subject to shipping charges. Once your return is processed, you will receive a credit by email. We can not refund shipping charges on returned items. Please mail your order back to: Lisa Mackey Design, 1005 Main Street #117, Pawtucket, Rhode Island 02865. Include a copy of the receipt (or the original) indicating your name or the order number. Repairs Please contact Lisa@lisamackey.com regarding all repairs. Lisa Mackey Design will offer complimentary repair service on any item purchased from www.lisamackey.com for one year after purchase. For repairs on products over a year old, a $30 charge will be assessed to your credit card. Please include your receipt as proof of the original date of purchase. If you do not have your original receipt, a $30 fee will be charged for the repair. Please allow 2-4 weeks for the repair and return to you. Lisa Mackey Design can not be held accountable for unanticipated delays. Your piece will be sent back to you via USPS Ground. Repairs are subject to the availability of the original parts used in the piece.